Privacy Policy

**OFF LIVE PTE. LTD.** (“Company”, “we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information in **LuLuPang** (“App”). ## 1. Information We Collect When you use the App, we may collect: - Child profile data: name, gender, birthdate - Push notification tokens - Subscription and payment information: linked to Apple ID or Google Account ## 2. How We Use Information - To personalize the child’s in-app experience - To manage subscriptions and verify purchases - To send parental notifications (with consent) - To provide customer support ## 3. Data Storage and Security - All data is securely stored on **Firebase Firestore (Google Cloud, Singapore region)**. - We apply appropriate security measures to prevent unauthorized access or disclosure. ## 4. Sharing of Information We do **not** sell or rent personal data. Data may only be shared with: - Apple / Google (for payment processing) - Service providers (e.g., Firebase) solely for operating the App ## 5. Parental Rights - Parents/legal guardians may request deletion of their child’s data at any time. - Requests can be made to **hello@off.live**. ## 6. Children’s Privacy - The App is intended for children but must be used under parental supervision. - We comply with **COPPA** and relevant local privacy laws. - Children cannot provide personal data without parental consent. ## 7. Data Retention - We retain data only as long as necessary to provide the service. - Upon subscription cancellation or deletion request, data may be deleted or anonymized. ## 8. Policy Updates We may update this Privacy Policy. Significant changes will be notified via the App or by email. ## 9. Contact For privacy-related inquiries: **hello@off.live**